Hotel PMS

Smart hotel operation, connected.

The desk and the floor stop guessing about each other. Innspot runs both from a single live record — so a room marked clean upstairs is sellable downstairs before the housekeeper reaches the next door.

How the two applications stay in step

Live sync · median under one second
Web
Innspot Panel Reservations, front desk, rates, reporting — the property command center.
writes ↔ reads
Single source
One data core Not an integration. One record, one truth, one audit trail.
queues offline
Mobile
Innspot Operation Housekeeping, maintenance, and mobile check-in — wherever staff are standing.
<1sMedian sync latency
OfflineQueues and replays in order
1 recordNo reconciliation step
99.9%Uptime, last four quarters
Anantara GroveMeridian SuitesHarborline HotelsKalyana ResortsSelatan BayWanadri Group Anantara GroveMeridian SuitesHarborline HotelsKalyana ResortsSelatan BayWanadri Group
Why properties switch

Your data isn't missing. It's late.

Every fact you need already exists somewhere in the building. It just lives in a notebook, a group chat, or a spreadsheet that gets reconciled after midnight.

01

Status ages by the hour

Housekeeping records are accurate at the start of a shift and approximate by mid-afternoon. Rooms get sold before they're ready, or held long after they are.

Fixed by live room status
02

Faults live in group chats

A problem reported verbally at 22:00 is a problem rediscovered by a guest at 09:00, because nothing was ever attached to the room record.

Fixed by photo-backed tickets
03

Reports arrive after the decision

Occupancy compiled after midnight describes choices already made. The duty manager needed that number at 16:00.

Fixed by continuous reporting
The two applications

One system. Two front ends.

Web-based

The property command center

Everything the front office and management team need, in the browser, on every terminal — with permissions scoped to what each role actually does.

  • Reservations & rates. Availability, rate plans, and channel inventory in one grid.
  • Front desk. Check-in, folios, split billing, and guest history in one record.
  • Reporting. Occupancy, ADR, and RevPAR recalculated continuously.
  • Multi-property. Group view with per-site drill-down, one login.
panel.innspot.id / operations
Today · Harborline BayUpdated 12s ago
Occupancy
87%
ADR
$142
Arrivals
38
OccupiedCleanDirtyOut
Room 412 marked clean by Sari W.
Early check-in approved · Room 208
Maintenance ticket opened · 317 AC
Mobile app

Built for staff who never sit down

Operation is a task queue, not a database browser. Staff see what is theirs to do next and mark it done where they are standing — gloves on, one hand free, often with no signal at all.

  • Offline tolerant. Actions queue locally and replay in order on reconnect.
  • Photo-backed tickets. Faults raised from the room, attached to the record.
  • Targeted alerts. Requests route to the nearest staff member, not a broadcast group.
  • Shift-aware. Queues rebuild per shift — nothing is inherited silently.
My tasks · Floor 4Offline — 3 changes queued
Room 412Departure clean · 13:00
Done
Room 417Departure clean · 13:30
Now
Room 421Stayover · towels
Next
Room 428Inspection requested
Next
Room 431AC fault · photo
Ticket
Measured across deployments

What changes after week one.

42%Less time reconciling room status at shift handover
3.1hDaily admin hours returned to front office staff
<1sMedian sync latency between Operation and Panel
99.9%Platform uptime across the last four quarters

See it against your own floor plan.

Start a 30-day free trial with your own room inventory and shift structure — you will know quickly whether it fits how your property actually works.